Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 1 hour of placement. Please contact us immediately at [email protected] with your order number. Once an order enters the processing stage, changes may not be possible.
Do you offer installment payment plans?
Yes, we offer flexible payment plans through our financing partners. Options are displayed at checkout based on your order value and eligibility.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs vary based on item size, weight, and delivery location. Exact shipping fees are calculated at checkout.
Do you ship internationally?
Currently, we ship within the United States and Canada. We're working to expand our delivery areas in the future.
How is furniture delivered and assembled?
Most items are delivered via white-glove service, which includes room-of-choice delivery and basic assembly. Some smaller items may require customer assembly with provided instructions and tools.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition. Custom orders, assembled furniture, and clearance items may have different return conditions. Please refer to our Return Policy page for detailed information.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we cover all return expenses.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The time for the refund to appear in your account depends on your financial institution.
Product & Quality
What materials are used in your furniture?
We use high-quality materials including solid wood, engineered wood, metal, and premium upholstery fabrics. Specific material information is provided in each product description.
Do you offer warranties on your products?
Yes, most products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. Warranty details are included with your purchase.
Can I request fabric swatches or samples?
Yes, we offer complimentary fabric swatches for our upholstered items. Please contact [email protected] with the product name and your preferred fabric options.
Customer Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your customer service hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, excluding major holidays.
Do you offer interior design consultation?
While we don't offer full interior design services, our customer service team can provide guidance on product dimensions, styling suggestions, and space planning for our furniture pieces.
Can't find the answer you're looking for? Contact us at [email protected] and we'll be happy to assist you.