Terms of service
User Agreement
By accessing and using SatoriSerenade.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services related to furniture purchases, including sofas, TV stands, wardrobes, and other home furnishings.
You must be at least 18 years old to make purchases on our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Limitation of Liability
SatoriSerenade shall not be held liable for any indirect, incidental, special, or consequential damages arising from:
- Product misuse or improper assembly
- Delivery delays caused by third-party carriers
- Minor color variations due to screen display differences
- Normal wear and tear of furniture products
- Circumstances beyond our reasonable control
Our maximum liability shall not exceed the purchase price of the product in question.
Intellectual Property Protection
All content on SatoriSerenade.com, including but not limited to:
- Product designs and descriptions
- Website layout and interface
- Brand name and logos
- Photography and visual content
are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Refund Policy
We accept returns within 30 days of delivery for unused products in original packaging:
- Items must be in resalable condition
- Original packaging must be intact
- Return shipping costs are customer's responsibility
- Refunds processed within 14 business days after receiving returned items
Custom orders and assembled furniture are not eligible for returns unless defective.
Dispute Resolution
In case of any disputes:
- Contact our customer service at [email protected] within 7 days of issue discovery
- We will attempt to resolve the matter amicably within 30 days
- If unresolved, disputes shall be settled through binding arbitration
- Arbitration proceedings shall be conducted in accordance with recognized commercial arbitration rules
By using our services, you waive your right to participate in class-action lawsuits.
General Provisions
These Terms of Service constitute the entire agreement between you and SatoriSerenade. If any provision is found invalid, the remaining provisions shall remain in effect. Our failure to enforce any right or provision shall not be considered a waiver of those rights.
For any questions regarding these terms, please contact us at [email protected].