3 Size Hamster Running Disc Toy
Silent Rotatory Jogging Wheel Pet Sports Wheel Toys
Color:
blue 17.5cm
$ USD
x 1
Refund policy
At SatoriSerenade, we are committed to ensuring your complete satisfaction with every purchase. Our refund policy is designed to provide clear guidelines for returns and refunds while maintaining fairness for both our customers and our business.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original, unused condition with all tags attached
- Original packaging must be intact and undamaged
- Assembly-required items must be unassembled
- Proof of purchase (order number) is required
Non-Refundable Items
- Customized or made-to-order furniture
- Items marked "final sale" or "clearance"
- Products with visible signs of use or damage
- Missing parts or accessories
Return Process
- Contact our support team at [email protected] to initiate return request
- Include your order number and reason for return
- Wait for return authorization and shipping instructions
- Package item securely in original packaging
- Ship item using approved carrier with tracking
Refund Processing
- Refunds are processed within 5-7 business days after we receive returned items
- Original shipping charges are non-refundable
- Return shipping costs are the customer's responsibility
- Refunds will be issued to the original payment method
- In case of damaged or defective items, we cover return shipping costs
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and your order number. We will arrange for replacement, repair, or refund at no additional cost to you.
Important Notes
- We reserve the right to refuse returns that don't meet our policy criteria
- Refund amounts may be adjusted for items not returned in original condition
- International returns may be subject to additional restrictions
- Allow 1-2 billing cycles for refunds to appear on your statement
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.