Privacy policy
Introduction
At SatoriSerenade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and purchase our furniture products, including sofas, TV stands, wardrobes, and other home furnishings.
We comply with international privacy regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
Personal Information
- Contact details (name, email address, shipping address)
- Payment information (processed securely through our payment providers)
- Order history and purchase details
- Customer service communications
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website information
How We Use Your Information
- Process and fulfill your furniture orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and product offerings
- Prevent fraud and ensure security
- Comply with legal obligations
Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contractual necessity: Processing necessary to fulfill your orders
- Legal obligation: Compliance with applicable laws and regulations
- Legitimate interests: Improving our services and preventing fraud
- Consent: Where required by law, we obtain your explicit consent
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Shipping carriers for order delivery
- Payment processors for transaction completion
- Service providers who assist our operations
- Legal authorities when required by law
All third-party providers are contractually obligated to protect your data.
Data Storage and Security
Storage Locations
Your data is stored on secure servers and may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.
Security Measures
- Encryption of sensitive data during transmission
- Secure server infrastructure with regular monitoring
- Access controls and authentication protocols
- Regular security assessments and updates
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
GDPR Rights
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising rights
To exercise your rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].