Tracking order
At SatoriSerenade, we understand the excitement of awaiting your new furniture delivery. Our streamlined order tracking system allows you to monitor your purchase from warehouse to doorstep with complete transparency.
How to Track Your Order
- Order Confirmation
Immediately after placing your order, you'll receive a confirmation email at the address provided during checkout. This email contains your order number and estimated delivery timeline.
- Shipping Notification
Once your item leaves our warehouse (typically within 2-3 business days for in-stock items), we'll send a shipping confirmation email containing your tracking number and carrier information.
- Tracking Your Package
Use the provided tracking number to monitor your shipment's progress through our carrier partners or third-party tracking platforms.
Universal Package Tracking
For comprehensive tracking across multiple carriers, we recommend using:
17Track
A global package tracking platform that supports 1,400+ carriers worldwide, including all our logistics partners.
How to use:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view real-time shipping updates
The platform will display your package's current location, transit history, and estimated delivery date.
Common Tracking Questions
Why is my tracking number not working?
Tracking numbers may take 24-48 hours to activate in carrier systems after shipping confirmation. If your tracking remains inactive beyond this period, please contact us at [email protected].
My package shows delivered but I haven't received it
Carriers occasionally scan packages as delivered before actual delivery. Please allow 24 hours for arrival. If still missing, check with neighbors and your building's receiving area, then contact our support team.
Can I change the delivery address after shipping?
Address changes cannot be processed once an order has shipped due to carrier restrictions. Please ensure your shipping address is accurate during checkout.
Need Assistance?
If you encounter any issues with order tracking or have questions about your shipment, our customer support team is ready to help. Please email us at [email protected] with your order number and tracking information for prompt assistance.
Typical response time: 1-2 business days